Returns & Refunds Policy

Returns

Due to the nature of our orthodontic and oral hygiene products, Allstar Orthodontics does not accept returns, refunds or exchanges for change of mind, including incorrect product selections or items no longer required.

Custom-made products, including retainers and mouthguards, cannot be cancelled for change of mind once production has commenced.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us at admin@allstarorthodontics.com.au with your order number and details of the issue.

We will assess the issue and arrange a repair, replacement or refund where required under Australian Consumer Law.

Please contact us before returning any items so we can provide instructions.

Refunds

Where a refund is approved or required by law, it will be processed to your original payment method. Please allow additional time for your bank or payment provider to process the refund.

Reasonable return shipping costs will be covered where required under Australian Consumer Law.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy limits your rights to a repair, replacement, refund or other remedy where required by law.

Contact Us

For any questions regarding your order, please contact us at admin@allstarorthodontics.com.au.